Shipping Policy
At Namami Earth, we are committed to delivering your orders efficiently and on time. This Shipping Policy explains our terms and conditions, including order processing, shipping options, costs, delivery times, and tracking information.
1. Order Processing
1.1 Processing Time: Orders are processed within 1-3 business days. Orders placed on weekends or public holidays will be processed on the next business day.
1.2 Order Confirmation: After processing, you’ll receive a confirmation email with your order details and tracking information.
1.3 Order Changes or Cancellations: For changes or cancellations, contact us immediately. Once shipped, orders cannot be modified or canceled.
2. Shipping Methods and Costs
2.1 Shipping Methods: We offer various shipping options, including standard and express. The available options will be shown at checkout based on your location.
2.2 Shipping Costs: Costs are calculated at checkout and depend on the shipping method, order weight, and destination. International orders may incur additional duties and taxes, which are the customer’s responsibility.
3. Delivery Estimates
3.1 Estimated Delivery Times: Delivery times depend on the shipping method and location:
a. Standard Shipping: 5-10 business days for domestic orders, 10-20 business days for international orders.
b. Express Shipping: 2-5 business days for domestic orders, 5-10 business days for international orders.
3.2 Delays: We are not liable for delays caused by shipping carriers, customs, or weather conditions.
4. Tracking Your Order
4.1 Tracking Information: Once shipped, you’ll receive an email with tracking details to monitor your package’s status.
4.2 Lost or Delayed Shipments: If your order is delayed or lost, contact us for support, and we will work with the carrier to resolve the issue.
5. International Shipping
5.1 Customs and Duties: International shipments may incur customs fees, duties, or taxes, which are the customer’s responsibility.
5.2 Customs Delays: Delays due to customs are beyond our control, and we are not liable for them.
6. Undeliverable Packages
6.1 Incorrect Address: Please ensure the shipping address is accurate. We are not responsible for deliveries to incorrect addresses provided by the customer.
6.2 Returned Packages: If a package is returned due to an incorrect address, refusal, or failure to pay customs fees, the customer will bear the additional costs to resend the package.
7. Contact Us
If you have any questions or concerns regarding our Shipping Policy, please contact us at:
Email: namamiearth@gmail.com
Phone: +91-8295950901
By placing an order with Namami Earth, you agree to this Shipping Policy and understand that shipping times may vary depending on the chosen method and location.